Customer Help & FAQs
Get started with your Critter account and find answers to common questions about using our platform. Remember to use the same email address you used during your initial onboarding process.
Account Setup & Onboarding
Follow these step-by-step video guides to set up your Critter account and get the most out of our platform. Remember to use the same email address you used during your initial onboarding process.
Setting Up Your Account
Learn how to get started with Critter by completing the new customer intake process and creating your account. This video covers the difference between the web-based customer hub and the mobile app, and how to properly link them using the same email address.
Creating New Bookings and Booking Requests
Discover the two ways to create bookings with your pet professionals: through the online booking experience and directly through the Critter app. Learn about the difference between direct bookings and booking requests, and how to manage your appointments.
Updating Pet Information and Care Plan
Deep dive into managing your pet's profile including general details, health information, medications, and food preferences. Learn how to create comprehensive care plans with feeding schedules, medication instructions, and special care requirements for your pet professionals.
Pet Timeline and Paying Invoices
Explore the timeline feature to see real-time updates and photos from your pet's activities. Learn how to view and pay invoices through the app, manage payment methods, and understand the different invoice statuses and payment options available.
Frequently Asked Questions
Still Need Help?
Can't find what you're looking for? Our support team is here to help you get the most out of Critter.
Contact Support